Customer Support Representative (Male) – On-Site | Korangi

We are seeking a responsible and motivated Male Customer Support Representative (CSR) to manage student support, admissions, and coordination for our online teaching services.

Key Responsibilities:

• Respond to queries from existing students and parents regarding classes and schedules
• Manage new leads, admissions, and provide detailed course information
• Schedule trial classes and regular sessions with teachers
• Handle rescheduling and arrange replacement classes
• Maintain accurate student records using Google Sheets / CRM
• Follow up with parents regarding fee payments
• Resolve complaints professionally and escalate serious concerns when required
• Prepare daily and weekly reports of leads and support activities

Requirements:

• Strong English communication skills (spoken and written)
• Basic knowledge of MS Office / Google Sheets
• Excellent customer handling and follow-up skills
• Well-organized, responsible, and punctual

Salary: PKR 35,000 – 50,000 per month
Job Type: Full-time
Work Mode: On-site
Timings: 4:00 PM – 1:00 AM

Location: Main Korangi #02, HBL Building (2nd Floor), Near Askari Bank, Korangi

Contact / WhatsApp: +92 310 0300 989

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person