Customer Support Representative (Night Shift)

We are seeking a dynamic and fluent Customer Support Representative with experience in international sales. The ideal candidate should be confident in dealing with global clients and open to working in the eBook services domain.

Key Responsibilities:

• Handle inbound and outbound customer interactions (calls)
• Assist international clients with queries related to eBook services (writing, editing, publishing, formatting)
• Upsell and convert leads into sales opportunities
• Provide excellent customer experience and maintain client relationships
• Resolve issues efficiently and meet performance targets

Requirements:

• Fluent English communication (mandatory)
• Experience in international sales or customer support
• Strong communication and problem-solving skills
• Ability to work in a night shift environment
• Willingness to learn and work in the eBook domain.

What We Offer:

• Market competitive salary
• Performance-based incentives
• Growth and learning opportunities

Work Location: In person