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Customer Support Representative - The Logic Design
Our client
The Logic Design
is looking for
Customer Support Representative
in
Lahore.
Responsibilities:
Responsibilities:
- Handle customer inquiries and complaints during night shift hours.
- Provide information about products and services.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Collaborate with the daytime support team for seamless 24/7 operational efficiency.
- Strive to meet or exceed individual and team performance goals.
- Requirements:
- Availability to work night shifts and maintain flexibility with scheduling.
- Less than one year of customer service experience is required; freshers are welcome to apply.
- Strong verbal communication skills and ability to handle stressful situations with ease.
- Proficiency in basic computer applications and capable of navigating complex software systems.
- Resilience and problem-solving skills, with the ability to think on your feet.
- A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
-
Ability to work in a fast-paced environment and manage multiple priorities.
- High school diploma or equivalent.
- Basic understanding of sales principles and customer service practices.
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
- Strong organizational and multitasking skills, with keen attention to detail.
-
Ability to work effectively as part of a team and independently when required.
- Basic salary with commission based on performance metrics and goals achieved.
-
Opportunities for career growth and development within the company.
- Full-time position with potential overtime.
-
Opportunities for additional on-the-job training and skill development.
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