Customer Support Representative Trainee

About the Role:

We are looking for a Customer Support Representative Trainee to join our team in the packaging industry. This is an entry-level position ideal for fresh graduates or individuals with up to 1 year of experience who are eager to learn and grow in a professional environment. The ideal candidate should have good communication skills and a positive, helpful attitude toward customers.

Key Responsibilities:

• Assist in handling customer phone calls, emails, and messages.
• Support the team in answering product-related queries.
• Help maintain records of customer orders and feedback.
• Learn how to manage customer complaints in a polite and professional way.
• Follow up with clients to ensure they are satisfied with service.
• Gain knowledge about packaging materials and company products.

Requirements & Skills:

• Good spoken and written English communication skills.
• Friendly personality and willingness to help customers.
• Ability to learn quickly and work in a team.
• Internship or customer-facing experience is a plus.

Location: Iqbal Town, Lahore
Timings: 8:00 PM – 5:00 AM

Send your resume to hr@ooptechnologies.com or contact us at 0323-7846800.

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Application Question(s):

• How soon can you join?
• Are you comfortable with the night shift?

Work Location: In person