Customer Support Representative(US Health Market)

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Representative

Responsibilities:

• Provide exceptional customer support for healthcare clients.
• Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.
• Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.
• Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.
• Possess working knowledge of insurance providers and their plans.
• Be familiar with EMR/EHR platforms and medical billing systems.
• Demonstrate strong communication, problem-solving, and customer service skills.

Requirements:

• Up to 2 years of professional experience.
• Excellent English communication skills (spoken and written).
• Candidates with an O/A Levels background or IELTS certification will be preferred.

Job Location & Timing:

• Location: DHA Phase 3, Y Block, Lahore
• Shift: Night Shift (7:00 PM to 4:00 AM)
• Work Mode: Onsite, 5 days a week

How to Apply:

Interested candidates may send their resumes to: saddam.hussain@tekboox.com

Job Type: Full-time

Pay: Rs90,000.00 - Rs100,000.00 per month

Work Location: In person