Qureos Mentor

Physicians Revenue Group

Key Responsibilities<ul><li>Handle inbound and outbound calls with Spanish-speaking patients.</li><li>Assist patients with billing inquiries, payment information, and claim status.</li><li>Provide clear explanations of medical bills, insurance coverage, and payment options.</li><li>Coordinate with clients and internal billing teams to resolve patient concerns.</li><li>Maintain accurate call records and patient interaction notes in the system.</li><li>Follow company protocols while maintaining patient confidentiality (HIPAA compliance).</li><li>Escalate complex issues to the relevant department when necessary.</li><li>Ensure high-quality customer service and patient satisfaction.</li></ul>Requirements<ul><li>Fluent in Spanish and English (verbal communication required).</li><li>Prior experience in customer support, call center, or medical billing is preferred.</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of medical billing processes is a plus.</li><li>Ability to handle patient queries with professionalism and empathy.</li><li>Good computer and documentation skills.</li></ul>Preferred Skills<ul><li>Experience in US healthcare / medical billing industry.</li><li>Familiarity with insurance claims, AR, or patient billing.</li><li>Experience using CRM or billing software.</li></ul>Work Location: In person

Spanish Caller

Position OverviewWe are seeking a skilled and experienced Microsoft Dynamics CRM (Dynamics 365) Specialist to manage, implement, and support CRM solutions across the organization. The ideal candidate will serve as the primary point of contact for CRM support, system enhancements, and user adoption, ensuring the platform remains stable, efficient, and aligned with business objectives.Key Responsibilities<ul><li>Implement, configure, and customize Microsoft Dynamics 365 CRM solutions based on business requirements.</li><li>Translate business needs into functional and technical CRM solutions.</li><li>Provide day-to-day support, troubleshooting, and issue resolution for CRM users.</li><li>Manage and maintain integrations with ERP, finance, marketing, and other business systems.</li><li>Conduct user training sessions and maintain accurate system documentation.</li><li>Support data migration, reporting, and system enhancements to improve overall CRM performance.</li><li>Ensure CRM data governance, security roles, workflows, and dashboards are properly maintained.</li><li>Collaborate with internal teams to identify opportunities for process improvement and automation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or a related field.</li><li>3&ndash;5 years of hands-on experience working with Microsoft Dynamics 365 CRM.</li><li>Experience with Sales, Customer Service, and Marketing / Customer Insights modules.</li><li>Strong knowledge of the Microsoft Power Platform (Power Apps, Power Automate).</li><li>Experience with system integrations, APIs, and data management.</li><li>Basic understanding of Power BI, workflows, dashboards, and security roles.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to collaborate with technical teams and business stakeholders effectively.</li></ul>Preferred Qualifications<ul><li>Microsoft Dynamics 365 certifications.</li><li>Experience with Project Operations or Azure services.</li><li>Previous experience in Medical Billing or Revenue Cycle Management (RCM) environments is a plus.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li> Are you available to work from 07:00 PM to 04:00 AM?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>5year: 1 year (Preferred)</li></ul>Work Location: In person

Senior D365 CRM

Job Description: Physicians Revenue Group (PRG) is looking for a detail-oriented and experienced QA Billing Executive to join our growing Medical Billing team. The ideal candidate should have strong experience in Accounts Receivable (AR) and a good understanding of quality assurance processes in medical billing. The role involves reviewing billing processes, identifying errors, and ensuring compliance with company standards and client requirements.Key Responsibilities:<ul><li>Perform quality checks on AR and billing processes to ensure accuracy and compliance.</li><li>Review claims, denials, and payment postings to identify errors or inconsistencies.</li><li>Monitor team performance and provide feedback to improve billing quality.</li><li>Ensure adherence to medical billing guidelines and client requirements.</li><li>Prepare QA reports and highlight areas of improvement.</li><li>Coordinate with AR teams to resolve billing issues and maintain quality standards.</li></ul>Requirements:<ul><li>Minimum 1 years of experience in Medical Billing (AR).</li><li>Basic understanding of QA processes in medical billing.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and reporting skills.</li><li>Ability to work in a Night Shift environment.</li><li>Attention to detail and ability to maintain accuracy.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Career growth opportunities in medical billing</li></ul>Location: Lahore Shift: Night ShiftJob Type: Full-timeWork Location: In person

QA Billing Executive

Job Title: Customer Support &ndash; Patient Support Representative Industry: US Healthcare Company: Tekboox (US-based IT Company)Tekboox is urgently hiring Patient Support Representatives for the US Healthcare Market. This role is ideal for professionals with healthcare knowledge and strong English communication skills who are comfortable working night shifts.Preferred EducationCandidates with a healthcare background will be preferred,Key Responsibilities<ul><li>Handle inbound and outbound calls, emails, and chats from US-based patients</li><li>Assist patients with appointment scheduling, confirmations, and follow-ups</li><li>Verify patient demographics and insurance information accurately</li><li>Guide patients regarding treatment processes, billing inquiries, and coverage details</li><li>Coordinate with healthcare providers, billing teams, and internal departments</li><li>Maintain accurate and up-to-date records in CRM/EHR systems</li><li>Ensure compliance with HIPAA and US healthcare regulations</li><li>Deliver empathetic, professional, and solution-oriented patient support</li></ul>Required Qualifications<ul><li>2&ndash;3 years of experience in patient services, front desk, or healthcare administration</li><li>Hands-on experience with patient scheduling, insurance verification, and prior authorizations</li><li>Familiarity with referral processes and healthcare workflows</li><li>Strong communication and customer service skills</li><li>Ability to multitask in a fast-paced healthcare environment</li></ul>Preferred Skills<ul><li>Experience with US healthcare systems and insurance providers</li><li>Knowledge of EMR/EHR systems</li><li>Excellent English communication skills (spoken and written)</li></ul>Job Location &amp; Timing<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift Onsite (6:00 PM &ndash; 3:00 AM)</li><li>Work Mode: Onsite (5 days a week)</li></ul>How to ApplyInterested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Customer Support – Patient Support Representative

* Prepare, review, and submit medical claims to insurance companies.* Ensure all billing information is accurate and complete before claim submission.* Verify patient demographics, insurance details, and billing codes.* Follow payer guidelines and billing regulations to reduce claim rejections.* Maintain daily productivity and quality targets.* Coordinate with the AR and QA teams for claim corrections or resubmissions.* Update billing records in the system and maintain proper documentation.* Identify and report billing issues or discrepancies to the supervisor.Job Type: Full-timeApplication Question(s):<ul><li>How would you rate your communication skill out of 5?</li><li>Are you available for working at 07:oo pm to 04:00 am ?</li><li>How many Years experience do you have in Medical Billing ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>2year: 1 year (Required)</li></ul>Work Location: In person

Billing Executive - Production

Job SummaryWe are looking for an AR Specialist to manage accounts receivable activities, including claim follow-ups, payment posting review, and issue resolution, to ensure timely collections and maximum reimbursement. The candidate should have working knowledge of US medical billing and AR processes.Key Responsibilities<ul><li>Perform AR follow-ups on unpaid and underpaid insurance claims.</li><li>Review claim status, EOBs, and ERAs to identify payment issues.</li><li>Work on basic denials, rejections, and corrected claims as required.</li><li>Communicate with insurance companies via calls and payer portals.</li><li>Update claim status and maintain accurate AR records.</li><li>Ensure compliance with HIPAA and payer guidelines.</li><li>Meet assigned productivity and turnaround time targets.</li></ul>Required Skills &amp; Experience<ul><li>6 months or more experience in AR / US Medical Billing.</li><li>Basic knowledge of CPT, ICD-10, and HCPCS codes.</li><li>Experience handling EOBs, ERAs, and AR aging reports.</li><li>Familiarity with Medicare, Medicaid, and Commercial payers.</li><li>Good communication and follow-up skills.</li><li>Willingness to work in night shift (US time zone).</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>2year: 1 year (Preferred)</li></ul>Work Location: In person

AR Representative - Medical Billing

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Executive(US Health Market)Responsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.(Freshers with good communication can also apply)</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred</li></ul>Job Location &amp; Timing:<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift (6:00 PM to 3:00 AM)</li><li>Work Mode: Onsite, 5 days a week</li></ul>How to Apply:Interested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Join Physicians Revenue Group and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.