Qureos Mentor

Physicians Revenue Group

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support RepresentativeResponsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul>Job Location &amp; Timing:<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift (7:00 PM to 4:00 AM)</li><li>Work Mode: Onsite, 5 days a week</li></ul>How to Apply:Interested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Representative(US Health Market)

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer

1. Strategy &amp; Planning:- Develop and execute a data-driven social media strategy aligned with business goals.- Plan and manage content calendars for platforms like Facebook, Instagram, LinkedIn, YouTube, TikTok, etc.- Stay updated on platform algorithm changes and emerging trends (e.g., Reels, Shorts, influencer marketing).2. Content Creation &amp; Management:- Create, curate and schedule engaging content (posts, videos, stories, live sessions).- Collaborate with designers, videographers and copywriters for high-quality creatives.- Ensure brand consistency in tone, style, and messaging.3. Community Engagement &amp; Growth:- Monitor and respond to comments, messages, and mentions to foster engagement.- Run contests, polls, and interactive campaigns to boost follower growth.4. Analytics &amp; Reporting:- Track performance metrics (reach, engagement, follower growth, conversions).- Generate monthly/ weekly reports with insights and recommendations.- Use tools like Meta Business Suite, Buffer etc.5. Trendspotting &amp; Innovation:- Experiment with new formats (e.g., AR filters, memes, user-generated content).- Leverage AI tools for content ideation, scheduling and performance trackingJob Type: Full-timeWork Location: In person

Social Media Executive

<ul><li>Develop, implement, and manage high-performing paid advertising campaigns on Meta Ads Manager (Facebook, Instagram) and Google Ads (Search, Display, Shopping, YouTube, Performance Max).</li></ul><ul><li>Conduct thorough keyword research, audience segmentation, competitive analysis, and bidding strategy development.</li></ul><ul><li>Create, test, and optimize compelling ad copy, visuals, and video assets to maximize campaign effectiveness.</li></ul><ul><li>Continuously monitor, analyze, and optimize campaign performance against key metrics such as ROAS, CPA, CTR, and conversion rates.</li></ul><ul><li>Manage advertising budgets effectively, focusing on maximizing return on investment (ROI).</li></ul><ul><li>Utilize Google Analytics 4 (GA4) to track conversions, analyze user behavior, and provide end-to-end customer journey insights.</li></ul><ul><li>Develop and present clear, concise performance reports and dashboards using tools.</li></ul><ul><li>Collaborate closely with creative, content, product, and sales teams to ensure alignment of paid media strategies.</li></ul><ul><li>Stay up-to-date with the latest trends in performance marketing, platform algorithm changes, and privacy regulations.</li></ul>Job Type: Full-timeWork Location: In person

Performance Marketing Specialist

Role OverviewWe are looking for a Virtual Dental Assistant (Dentist) to provide remote administrative and clinical support to dental practices in the U.S. The ideal candidate should have a strong background in dentistry, excellent communication skills, and proficiency with dental practice management systems.Key Responsibilities:<ul><li>Assist dentists with charting, treatment planning, and documentation in practice management software.</li><li>Support in dental coding, billing, and insurance verification processes.</li><li>Handle patient communication, including appointment scheduling, follow-ups, recalls, and treatment reminders.</li><li>Maintain and update electronic health records (EHR) accurately.</li><li>Assist with treatment plan presentations and answering patient queries regarding procedures.</li><li>Coordinate with dental teams to ensure smooth workflow and patient satisfaction.</li><li>Provide virtual chairside assistance during tele-dentistry sessions when required.</li><li>Ensure compliance with HIPAA and data security standards at all times.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Dentistry (BDS/DMD/DDS) or equivalent.</li><li>Familiarity with dental terminology, procedures, and coding.</li><li>Experience with dental practice management software (e.g., Dentrix, Eaglesoft, OpenDental) preferred.</li><li>Excellent English communication skills (verbal and written).</li><li>Ability to work in U.S. time zones (night shift).</li><li>Strong organizational skills with attention to detail.</li><li>Tech-savvy with proficiency in MS Office, Google Workspace, and remote communication tools (Zoom, Teams, etc.).</li></ul>Preferred Skills:<ul><li>Knowledge of U.S. dental insurance processes and coding (CDT codes).</li><li>Experience in virtual or remote healthcare/dental assistance.</li><li>Strong customer service and patient engagement skills.</li></ul>Job Type: Full-timeWork Location: In person

Virtual Dental Assistant - (Onsite - Night Shift)

Position Overview:We are seeking a self-driven and experienced Senior HR Generalist who can operate independently and manage end-to-end HR functions across multiple offices, including Township, DHA, and Garden Town. The ideal candidate should have a strong background in HR operations, compensation and benefits, performance management, training and development, HR data analytics, HRIS, and organizational development.Initially, this role will be individual-contributor-based; however, as part of the efficiency improvement project, the selected candidate will later lead a small team comprising a Payroll Executive and a Performance Management Specialist.Key Responsibilities:<ul><li>Manage and execute all HR operational activities independently, ensuring compliance with company policies and legal requirements.</li><li>Oversee Compensation &amp; Benefits administration, payroll processing, and related HR financial data management.</li><li>Lead and manage the Performance Management cycle, including goal setting, evaluation, and feedback processes.</li><li>Develop and implement Training &amp; Development programs to enhance employee capabilities and career growth.</li><li>Maintain and analyze HR data to provide insights and recommendations for business and workforce decisions.</li><li>Manage and optimize HRIS and digital record-keeping systems for accurate reporting and employee lifecycle management.</li><li>Drive Organizational Development (OD) initiatives to enhance culture, engagement, and operational efficiency.</li><li>Collaborate with the leadership team to align HR strategies with business goals.</li><li>Act as the primary HR contact for multiple office locations and ensure effective communication across sites.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resource Management, Business Administration, or a related field.</li><li>Minimum 3 years of HR experience (preferably in the software or technology industry).</li><li>Strong command over HR operations, analytics, and modern HR systems.</li><li>Excellent communication, problem-solving, and stakeholder management skills.</li><li>Ability to work independently with minimal supervision and handle confidential information with integrity.</li><li>Willingness to work night shift (4 PM &ndash; 1 AM) to align with global business operations.</li></ul>Job Type: Full-timeWork Location: In person

Sr. HR Generalist

Job Title: Team Lead &ndash; AR (Accounts Receivable) Location: Johar Town, Lahore Company: PRGJob Description: PRG is hiring a Team Lead &ndash; AR with strong leadership skills and experience in medical billing. The candidate will oversee AR operations, lead the team to achieve targets, and ensure smooth claim processing and follow-ups.Key Responsibilities:<ul><li>Supervise and guide the AR team.</li><li>Monitor performance and ensure targets are met.</li><li>Oversee claim submissions and follow-ups.</li><li>Resolve billing and reimbursement issues.</li><li>Improve team efficiency and processes.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in Medical Billing (AR).</li><li>Previous Team Lead/Senior AR Executive experience preferred.</li><li>Strong communication and problem-solving skills.</li><li>Ability to manage a team in a fast-paced environment.</li></ul>Contact: 0308-8882130 Email: zainab8278@prgmd.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>3year: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Team Lead - AR( Medical Billing )

Join Physicians Revenue Group and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.