Customer Support Specialist

Company Description

Rekaz is a cutting-edge software designed to help small and medium-sized businesses streamline bookings, manage subscriptions, and optimize customer relationships through customizable pricing models. Our mission is to empower businesses with seamless, efficient, and scalable solutions.

Role Description

This is a full-time role in our office at Riyadh. The Customer Success Associate will engage with customers regularly to ensure they are satisfied with our services, providing support to resolve any issues or concerns. Daily tasks include assisting customers with inquiries, tracking and analyzing customer feedback, and maintaining high levels of customer retention. Additionally, the role involves implementing customer success strategies to improve overall customer experience and satisfaction.

Responsibilities

• Engage with customers to ensure satisfaction and resolve inquiries or concerns
• Assist customers with inquiries and provide timely support
• Track and analyze customer feedback to drive improvements
• Maintain high levels of customer retention
• Implement customer success strategies to improve overall customer experience

Qualifications

• Customer Engagement, Customer Support, and Customer Satisfaction skills
• Experience in Customer Retention strategies
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the technology industry is a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• IT System Custom Software Development