Customer Support Specialist

• Handle customer queries and complaints via calls, emails, or chat.
• Provide accurate information about products and services.
• Ensure timely resolution of customer issues and maintain satisfaction.
• Maintain records of customer interactions and feedback.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with internal departments (sales, technical, billing, etc.) for issue resolution.
• Update customer information in the database accurately.
• Meet performance targets such as response time, quality, and customer satisfaction.
• Identify and escalate complex issues to the concerned team.
• Contribute to improving customer experience through feedback and suggestions.

Customer Support Executive – Required Skills

• Excellent communication skills (verbal and written).
• Strong listening and problem-solving abilities.
• Basic computer proficiency (MS Office, CRM tools).
• Ability to handle multiple queries and work under pressure.
• Positive attitude and customer-first approach.
• Good command over English and regional languages (if required).
• Patience, empathy, and professionalism while dealing with customers.
• Time management and multitasking ability.
• Knowledge of company products and services.

FOR MORE INFORMATION CONTACT ON 8827277596

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time

Experience:

• Customer support: 1 year (Required)
• chat support: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Speak with the employer
+91 8827277596