Sea Logistics Customer Care Specialist

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).

• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• 3–4 years of experience in customer service within supply chain or sea logistics
• Hands-on experience with PO management
• Note: Role does not involve export/import documentation
• Ability to handle high operational volume
• Familiarity with customer-driven logistics models (e.g., ESP)
• Strong communication and interpersonal skills
• Proven ability to resolve issues and manage exceptions effectively
• Detail-oriented with strong organizational and documentation skills
• Comfortable working in a fast-paced, team-oriented environment
• Positive, proactive attitude and strong work ethic
• Proficiency in relevant systems/tools (e.g., Excel, ERP/TMS platforms preferred)

What's in it for you

• Global Industry Leader – Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.
• Career Growth Opportunities – Access to strong internal development programs, training, and global mobility.
• Diverse & Inclusive Culture – Collaborate with teams across the globe in a supportive and multicultural environment.
• Innovative & Future-Focused – Be part of a company investing in sustainability, digitalization, and green logistics.
• Competitive Benefits – Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.