Customer Support Specialist

About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits;

Description

The Opportunity

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

How you will make impact:

• Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.

• Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.

• Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.

• Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.

• Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.

• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Responsible to ensure compliance with applicable external & internal regulations, procedures & guidelines.

Your background

• Bachelor’s Degree in Electrical, Electrical Electronic Engineering,

• Min. 2 years of hands-on experience in transformer testing and installation in the field,

• Knowledge of MS Office applications combined with the ability to produce and edit videos,

• Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility,

• Good command of spoken and written English and Turkish,

• Having a valid driving license and no obstacles for traveling.

More About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits;

• Access to a comprehensive wellbeing program,
• Private health insurance,
• Transportation allowance.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.