Customer Support Specialist

About i3screen:
i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable, and customizable solution available on the market today. For more information, visit www.i3screen.com.

The Customer Support Specialist position has cross-functional duties within the organization. This person will answer customer calls and email inquiries, support customer integrations, account setup, and management. This position also interacts greatly with a network of Occupational Health Clinic vendors, collection facilities, and laboratories in coordinating and maintaining vendor services and drug screening results. This department is critical for supporting the customers using the i3screen platform. The position requires acquired knowledge of Department of Transportation drug screening regulations and individual customers’ drug-free workplace policies. High-level attention to detail, customer service, document management, data entry, and organization is required.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.