Customer Support Specialist

Pay: $28.00 - $30.00 per hour

JOB DESCRIPTION

POSITION: Customer Support Specialist

STATUS: Full-time

SUMMARY:

This position is responsible for coordinating leasing activities to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

PRIMARY RESPONSIBILITIES

• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in.
• Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Develops and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and more.
• Track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance needs, ensuring a physically appealing show unit, and preparing the leasing office for daily leasing activities.
• Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.
• Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

• Adheres to the letter and spirit of Fair Housing and Employment laws. Ensures the same level of compliance from all team members.
• Ability to effectively lead and manage team members, fostering collaboration and achieving common goals.
• Willing to work on other local communities within the portfolio.

QUALIFICATIONS:

• Bilingual in English and Spanish preferred
• Experience leasing multi-family communities and new constructions
• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy
• Experience using property management software; experience with Entrata is a plus

EDUCATION AND/OR TRAINING:

• High school diploma, GED or equivalent

Job Type: Full-time

Salary: $28-$30/hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Short-and long-term disability

Weekly day range: Monday to Friday

Work setting: In-person, Office

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Walnut Creek, CA 94597 (Required)

Ability to Relocate:

• Walnut Creek, CA 94597: Relocate before starting work (Preferred)

Work Location: In person