Customer Support Specialist

ROLE

Customer Support Specialist for Kirby Ventures

Employment Type: Full-Time, Hourly

Schedule: 40 hours per week (8am-5pm EST, Monday-Friday)

COMPENSATION

On Target Earnings: ~$50,000+

Hourly Rate: $16.00 per hour

Bonus Incentive: You will be eligible for performance-based bonuses tied to sales, service scheduling, and customer satisfaction metrics. Details of the Inside Sales Performance Incentive outlined below.

Overtime: Eligible for overtime pay in accordance with federal and state laws.

Who We’re Looking For

You’re the kind of person who thrives on connecting with people and getting things done. You enjoy being on the phone, writing professional emails, and managing multiple customer conversations at once — whether by text, call, or CRM. You take pride in staying organized and following through, knowing that consistent communication builds trust and drives results.

We’re looking for someone who:

• Has at least 2 years of professional sales experience, ideally in a home services or residential setting.
• Is comfortable making outbound calls — both cold and warm — and confident in turning leads into happy customers.
• Communicates clearly and naturally across phone, email, and SMS, adapting tone and approach to each situation.
• Is highly organized and detail-oriented, keeping CRM notes, quotes, and follow-ups up to date daily.
• Thrives in a fast-paced, collaborative environment, balancing multiple priorities without dropping the ball.
• Brings a positive attitude, persistence, and professionalism to every customer interaction.
• Is driven by results and motivated by the opportunity to earn more through performance-based bonuses.

WHAT YOU’LL DO

• Proactively engage with inbound leads via phone, email, and CRM to accurately quote prospects and schedule services and assessments.
• Present product/service value and handle objections through consultative conversations that educate customers and drive conversions, satisfaction, and loyalty.
• Maintain accurate records in the CRM and collaborate with technicians, operations, and marketing to improve lead quality, sales processes, and customer experience.
• Provide customer support for existing customers through strong relationship management skills.

PERFORMANCE INCENTIVE

The Performance Incentive reflects the execution of the responsibilities outlined above. Schedule services, ensure customer satisfaction, and earn an uncapped bonus.

OTHER BENEFITS

Health, Dental & Vision Benefits: We offer a full suite of health coverage options through Blue Cross and Blue Shield of North Carolina, with the flexibility to choose the plan that fits your needs:

Workplace

This role is remote-first and results-driven. You can work from home — or anywhere that inspires you — most of the time. You must be able to meet in person once per week for a company all hands meeting in Wake Forest, NC.

Vacation

2 weeks unpaid to be used as any time off desired

WHY THIS IS A BIG DEAL

You’re not stepping into a system — you’re helping us build it. This is a startup in every sense of the word without the venture capitalists. Getting in at the ground floor would make your name one people remember when they think, “She helped launch that.”

We believe in giving real opportunity to real builders. You’re one of them.

WHAT IS KIRBY VENTURES?

Kirby Ventures, Inc. (KV) is the parent company behind a growing ecosystem of high-performance home-service brands — each built around a shared mission: to elevate local service businesses into industry-leading brands that deliver excellence, create opportunity, and inspire pride.

The Vision

We’re building a multi-brand home-services platform that brings professionalism, innovation, and heart to industries often overlooked. Our goal is to transform how people experience home services — creating lasting value for customers, employees, and communities alike.

Current brands:

• Nature First Holdings — full-service landscaping and outdoor living
• STEAMPRO — residential & light-commercial interior/exterior deep cleaning

What It Means for You

• Impact at Scale: Your work helps power several high-growth businesses that improve how people experience their homes and communities.
• Career Runway: As new brands join KV, leadership and equity opportunities expand with the platform.
• Strategic Latitude: Each brand operates independently, so you’ll collaborate across diverse models — from landscaping and cleaning to logistics and beyond.
• A Winning Culture: You’ll be part of a team that values grit, excellence, and growth — led by an entrepreneur who’s been in the trenches and knows how to scale from zero to eight figures the right way.

Let’s GOOO!

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience:

• Sales: 2 years (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Raleigh, NC 27602 (Required)

Work Location: Hybrid remote in Raleigh, NC 27602