Customer Support Specialist

Job Title: Customer Support Specialist
Company: A-Better Heat & Air Conditioning
Location: Oklahoma City, Oklahoma, United States
Employment Type: Full-Time
Salary: $29 - $45 USD per hour

Job Overview
A-Better Heat & Air Conditioning, a leading Oklahoma-based HVAC contractor with over 40 years of trusted service, is seeking a dedicated and professional Customer Support Specialist to join our team. We specialise in providing a wide range of heating, ventilation, and air conditioning solutions, from central air conditioning units to ductless mini-splits and indoor air quality systems. The successful candidate will be the first point of contact for our valued customers, playing a vital role in upholding our reputation for outstanding service and technical excellence. This is an excellent opportunity for an individual who is passionate about customer satisfaction and thrives in a dynamic environment.

Responsibilities
As a Customer Support Specialist, your primary duties will include:
* Serving as the initial point of contact for all customer enquiries via phone, email, and our website.
* Efficiently scheduling service calls, maintenance appointments, and installations for our team of certified technicians.
* Providing clear and accurate information to customers regarding our products, services, and pricing.
* Maintaining and updating customer records with precision in our company database.
* Addressing and resolving customer concerns or complaints with professionalism and empathy to ensure a positive outcome.
* Liaising with the technical team to coordinate scheduling and ensure seamless service delivery.
* Following up with customers post-service to guarantee satisfaction and gather feedback.

Qualifications
The ideal candidate will possess the following qualifications:
* Proven experience in a customer-facing role, such as customer service, call centre support, or administration.
* Exceptional verbal and written communication skills, with a clear and professional telephone manner.
* Strong organisational and time-management skills, with the ability to prioritise tasks effectively.
* A high level of attention to detail and accuracy in data entry and record-keeping.
* Proficiency in using Microsoft Office Suite and a willingness to learn new software systems.
* A positive attitude and the ability to work collaboratively as part of a team.
* Previous experience in the HVAC or a related trade industry is advantageous but not essential.

Benefits
We offer a competitive benefits package, which will be discussed in further detail during the interview process.