Customer Support Specialist (Bilingual – English/Spanish)

Customer Support Specialist (Bilingual – English/Spanish)

Company Overview

We are a professional cleaning company dedicated to delivering high-quality residential and commercial cleaning services. We pride ourselves on reliability, strong customer relationships, and excellent service.

Position Summary

We are seeking a highly organized and motivated Bilingual Customer Support Specialist (English/Spanish) to support daily office operations. This role requires strong leadership and communication skills, confidence on the phone, and the ability to assist with sales inquiries and customer service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in both English and Spanish
• Provide service information, pricing details, and convert inquiries into booked appointments
• Perform outbound calls for follow-ups, estimates, and lead generation (no cold calling)
• Schedule and confirm cleaning appointments
• Maintain customer records and update CRM and scheduling systems
• Assist with invoicing, basic data entry, and administrative tasks
• Ensure excellent customer service and client satisfaction
• Communicate with cleaning teams in Spanish

Qualifications

• Fluent in both English and Spanish (spoken and written)
• Previous experience in administrative support, customer service, and sales
• Strong phone communication and interpersonal skills
• Confident in handling sales conversations and closing bookings
• Highly organized with strong attention to detail
• Proficient with Microsoft Office (Word, Excel, Outlook) and scheduling software
• Ability to multitask and work in a fast-paced environment

Preferred Skills

• Experience in the cleaning or home services industry
• Experience with CRM or scheduling systems
• Basic bookkeeping knowledge

Work Schedule

• Monday – Friday 9-5
• In-office position – Sterling, VA

Compensation

• $23-24 per hour, pay increase after 30-days of demonstrated proficiency
• 6 paid Holidays
• PTO accrues after 1 year
• 401(k) and matching
• Employee discount
• Employer contribution to healthcare

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Work Location: In person