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Customer Support Specialist (English Account)
JOB_REQUIREMENTS
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We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.
Responsibilities
Responsibilities
- Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
- Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
- Maintain a deep understanding of our products and services to provide accurate information to clients.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Document all customer interactions accurately and efficiently in the CRM system.
- Collaborate with team members and other departments to enhance the customer experience.
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Participate in training and development programs to improve product knowledge and customer service skills.
- Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer support software and CRM systems.
- Ability to work flexible hours, including shifts if necessary.
- Strong interpersonal skills and a customer-centric attitude.
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High level of patience and empathy towards customers.
- Competitive salary
- Paid training
- Social insurance
- Medical insurance
- Fast-paced work environment
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