Customer Support Specialist- FinTech (Email & Chat)

We are hiring Customer Support Executives for a growing FinTech support project. If you have experience in email and chat support and understand digital banking services, we encourage you to apply.

Salary: Up to PKR 100,000
Schedule: 5 Days a Week
Timings: Fixed US Shift
Benefits: Medical Benefits, US Holidays
Location: In-Person- Lahore

Job Responsibilities

• Handle customer queries related to digital payments, transfers, account access, and transaction issues.
• Provide support through email and live chat channels.
• Investigate and resolve issues such as failed transactions, verification problems, and payment delays.
• Maintain accurate records of customer interactions in the CRM system.
• Coordinate with internal teams to resolve customer issues quickly.
• Deliver a professional and customer-focused support experience.

Requirements

• Strong Email and Chat Support experience.
• Excellent communication and problem-solving skills.
• Experience with Revolute or Western Union customer support is highly encouraged.
• Ability to work in fixed US shift timings.

If you have FinTech or digital banking support experience, this is a great opportunity to grow with a professional team.

Pay: Rs90,000.00 - Rs100,000.00 per month

Work Location: In person