Customer Support Specialist- FinTech (Email & Chat)

Job description:

We are hiring Customer Support Executives for a growing FinTech support project . If you have experience in email and chat support and understand digital banking services, we encourage you to apply.

Salary: Attractive- Market Competitive

Schedule: 5 Days a Week

Timings: Fixed US Shift

Benefits: Medical Benefits, US Holidays

Location: In-Person- Lahore

Job Responsibilities

• Handle customer queries related to digital payments, transfers, account access, and transaction issues .
• Provide support through email and live chat channels.
• Investigate and resolve issues such as failed transactions, verification problems, and payment delays .
• Maintain accurate records of customer interactions in the CRM system .
• Coordinate with internal teams to resolve customer issues quickly.
• Deliver a professional and customer-focused support experience .

Requirements

• Strong Email and Chat Support experience.
• Excellent communication and problem-solving skills.
• Experience with Revolute or Western Union customer support is highly encouraged.
• Ability to work in fixed US shift timings .

If you have FinTech or digital banking support experience , this is a great opportunity to grow with a professional team.