Customer Support Specialist Fluent English (B2/C1)

Company: Teleperformance Egypt

Location: New Cairo (City Walk) – On-site

Role Overview: We are looking for high-caliber English speakers to join our team.

Key Responsibilities:

• Sales & Upgrades: Identify opportunities to new customer including adding new lines and devices.
• Professionalism: Escalate complaints according to company policy and educate customers on self-help tools.

Work Schedule:

• Shifts: 9-hour rotational shifts.
• Operating Window: 4:00 PM to 01:00AM (Fixed evening/night window).
• Days Off: 5 working days, 2 rotational days off.

Compensation & Benefits:

• Net Salary: Up to 18500 (inclusive of base and monthly KPIs).
• Incremental Raises: * 10% increase on basic salary after 6 months.
• Further increases on basic and variable pay at 12, 18, and 24 months.
• Transportation: Dedicated company-provided transport.
• Insurance: Full Medical and Social insurance.

Candidate Requirements:

• Language: Fluent English (Excellent verbal and written communication).
• Experience: Previous Sales experience is preferred.

Job Type: Full-time

Pay: Up to E£18,500.00 per month

Ability to commute/relocate:

• New Cairo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This is a position for FLUENT English speakers B2/C1

Language:

• English (Required)

Work Location: In person