Customer Support Specialist - German Speaker

German Speaker - Customer Service Rep.

**Location: ** 6th of October City, Egypt

**Job Type: ** Full-time (On-site)

About the Role:

We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via chat, email, and phone.

· Provide accurate information about products, services, and company policies.

· Resolve customer complaints efficiently and follow up to ensure resolution.

· Maintain detailed and accurate records of customer interactions.

· Collaborate with other departments to improve customer experience and service processes.

· Meet or exceed performance targets related to response time, quality, and customer satisfaction.

Requirements:

· Language: Fluent in German (both written and spoken).

· Experience: 1–3 years of experience in customer service or a related field.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Ability to work in a fast-paced environment and handle multiple tasks.

· Proficiency in using CRM systems and Microsoft Office tools.

· Must be willing to work from site (6th of October City).

What We Offer:

· Competitive salary and performance-based incentives.

· A professional and supportive work environment.

· Continuous training and career development opportunities.

· Opportunities to work with international clients.

Job Type: Full-time

Pay: E£22,000.00 - E£27,000.00 per month