Customer Support Specialist (night shift)

Role Overview

Provide real-time support to customers during peak North American usage hours.

Key Responsibilities

• Respond to support tickets (chat/email)
• Troubleshoot product issues
• Escalate bugs and track resolution
• Maintain and improve help documentation
• Identify recurring issues and suggest fixes

Requirements

• 1–3 years in support roles
• Strong Spoken and written English
• Ability to multitask across tickets
• Comfortable with night/evening work

Work Details

• Shift: 6 PM – 3 AM
• Primarily async communication (chat/email), limited calls

Pay: Rs40,000.00 - Rs80,000.00 per month

Work Location: In person