Customer Support Specialist - Part Time

Who We Are

We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader.

The Job:

Are you looking for a flexible job to balance your studies, personal commitments, or simply earn extra income? Join our dynamic team and take the first step toward a rewarding career in the BPO industry

Get Hired Faster – Walk-In Interviews Open Now

Looking to kickstart your career without the wait? We’ve got you covered!

• For th e quickest respon se and a fast-track hiring proce ss, visit our office fo r walk-in intervie ws. Just bring your:
• Original CNIC
• Updated CV

⏰ When : Monday to Saturday, 11:00 AM - 6:00 PM

Where: Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Laho re.

OR 27-M Madar-e-Millat Road, Quaid-e-Azam Industrial Estate Lahore.

Don’t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!

What we offer:

• Salary packag e: PKR 40,000 - 45,000
• Flexible working hours
• Shift Duration : 4-5 hours only
• No prior experience required
• No sales or monthly targets
• Medical Insurance
• Leave Encashment
• On job training
• State-of-the-art infrastructure
• Employee engagement & appreciation programs

Responsibilities:

• Manage incoming chats/calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications:

• A-Levels/Intermediate
• Natural instinct to empathize with customers
• Excellent verbal and written communication skills
• Native or bilingual spoken and written English language skills
• Detail-oriented

We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.