Customer Support Specialist – US Hours (Night Shift) – Karachi

Karachi (In‑Person) – Night Shift

JOB OVERVIEW
We are hiring a Customer Support Specialist to join our US operations support team.
You’ll speak with clients, help them with questions, resolve issues, and make sure they feel valued.

WHY THIS ROLE IS GREAT

• Work with real clients — no cold calling, no sales pitching.
• Clear responsibilities + supportive team environment.
• Earn stable pay with quality bonus potential.
• Night shift options that work with your schedule.

WHAT YOU’LL DO (RESPONSIBILITIES)

• Respond to inbound client queries with empathy and accuracy.
• Make “happy calls” to check in with active clients.
• Log all interactions and updates in Salesforce.
• Provide solutions and escalate only when necessary.

PAY & BENEFITS (CLEAR & FAIR)

• Base Salary: PKR 35,000 – 45,000 (fixed).
• Quality Bonus: Up to PKR 25,000+ based on customer satisfaction.
• Total potential earnings: PKR 60,000 – 75,000+.
• Paid training and annual performance increments.
• Attendance allowance.

SHIFT OPTIONS:

• Slot A: 06:00 PM – 02:00 AM
• Slot B: 10:00 PM – 06:00 AM

WHO WE’RE LOOKING FOR

• Fluent in English with a neutral or American accent.
• Strong communicator who enjoys helping people.
• Fresh candidates welcome — if you speak great English and want this kind of role, apply.
• Karachi‑based and able to commute to the office.

Job Type: Full-time

Pay: Rs35,000.00 - Rs45,000.00 per month

Application Question(s):

• Do you speak fluent English with neutral/US accent?
• Are you comfortable with this night shift and daily commute?

Work Location: In person