Customer Support Supervisor

Customer Support Manager - Real Estate (Dubai)

Location: Dubai, UAE

Schedule: 6 days per week

Salary: AED 8,000/month

We're hiring a Customer Support Manager to lead client service operations for a fast-growing real estate company in Dubai. You'll oversee communications with buyers, tenants, and investors - ensuring a seamless post-sale and handover experience while maintaining high customer satisfaction aligned with UAE real estate laws and company standards.

Key Responsibilities

• Manage daily operations of the customer support team (calls, emails, WhatsApp, in-person).
• Oversee client support for handovers, snagging, maintenance, and documentation.
• Collaborate with Sales, Legal, Projects, Finance & Facilities teams to resolve client issues.
• Act as the main contact for VIP clients and investors post-sale.
• Track KPIs such as resolution time, satisfaction scores, and complaint volume.
• Develop SOPs and maintain up-to-date FAQs for DLD, RERA, Ejari, and title deed processes.
• Stay current with UAE property regulations and service quality standards.

Requirements

• Bachelor's degree in Business or related field.
• 5-8 years of experience in customer service, including 2-3 years in UAE real estate.
• Strong knowledge of RERA, DLD, and property handover procedures.
• Excellent communication, leadership, and CRM skills.
• Organized, client-oriented, and proactive in problem-solving.