FIND_THE_RIGHTJOB.
Customer Technical Support Manager (CTS)
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
- The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendation and solution to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.
- Essential Duties and Responsibilities:
- Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advices to grow Functional Fats business.
- Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.
- Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
- Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.
- Develop sales tools, e.g. presentations, brochures, product application information for existing and new products
- Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding.
- Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.
- Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities
- Frequent customer visits together with commercial team and regular follow up.
- Extensive travel of at least 30-50% is expected.
Similar jobs
Customer Services Support Officer
ADIB - Abu Dhabi Islamic Bank
Dubai, United Arab Emirates
about 15 hours ago
Trade Support Executive
Tattvam Markets
Dubai, United Arab Emirates
6 days ago
Customer Support Manager
Grovy Developer
Dubai, United Arab Emirates
7 days ago
Customer Support Executive
Gantrex Crane Rails Installation LLC
Dubai, United Arab Emirates
8 days ago
Technical Service Technologist, Middle East & Turkey
Ingredion Middle East
Dubai, United Arab Emirates
9 days ago
© 2025 Qureos. All rights reserved.