Customer Training Manager

Position Purpose:

The Customer Training Manager delivers customer facing content utilizing a variety of technologies. The Customer Training Manager is responsible for all aspects of creating live and pre-recorded trainings delivered with direct customer interaction. The Customer Training Manager works with cross-functional teams and functions as a subject matter expert creating and updating workshops and trades training sessions. The Customer Training Manager is responsible for the procurement of props and construction of sets as needed for sessions. The Customer Training Manager will interact with multiple levels and functions inside and outside the learning organization. The Customer Training Manager must be detail oriented, able to support multiple projects, possess excellent communication skills, work well with a team, and be a self-starter.

Key Responsibilities:

• 20% Administrative Support - Administrative (calendar planning, attendance/roster management, communication with customers)
• 20% Collaboration/Partnership - Partnering with the cross functional teams to serve as a subject matter expert in the creation of training materials and/or serving as project lead; Partnering with cross functional teams to create and prepare sets for workshop delivery
• 60% Training and Development - Delivery and recording of training and development programs

Direct Manager/Direct Reports:

• This Position typically reports to Sr. manager External Delivery
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• Experience facilitating training both in-person and remotely, with a solid understanding and application of adult learning principles
• 2 years experience in training industry or Home Depot equivalent
• Presentation Skills/Applies Adult Learning Principles
• Functional and Technical Skills related to the job

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 1

Competencies:

• Action Oriented
• Manages Ambiguity
• Collaborates
• Cultivates Innovation
• Plans and Aligns
• Situational Adaptability
• Builds Networks
• Communicates Effectively
• Customer Focus
• Approachability
• Time Management