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Customer/Project Delivery Assistant
Riyadh, Saudi Arabia
Overview:
Overview of Role
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
Overview of Role
The Customer Delivery Assistant supports the Project Manager and Customer Delivery Manager in ensuring smooth project delivery and customer satisfaction.
Responsibilities:
Customer Communication & Coordination:
- Liaise with end users and manage expectations
- Prepare and deliver civil work requirement documents
- Align installation logistics (e.g., cranes, forklifts)
- Address IT integration needs
Project Documentation & Planning:
- Maintain project plans (Gantt charts)
- Consolidate project documentation
- Ensure accurate shipping documentation
Site & Installation Management:
- Approve site drawings and civil works
- Manage installation teams and subcontractors
- Oversee installation and ensure final acceptance
Integration & Handover:
- Document integration processes with third-party software
- Support service team post-handover
- Strong communication skills
- Experience managing multiple projects
- Knowledge of IT and complex systems
- Installation project experience preferred
- Willingness to travel
- Experience with multi-agency and government clients
Qualifications
- IT/Software degree or background
- APMP, PRINCE2, or similar PM qualification preferred
- Degree/HND in Electrical/Electronic Engineering ideal
- Additional experience in H&S, QA, or process development is a plus
- Fluency in Arabic is essential
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