Customs Brokerage Team Leader

If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Team Leader, Processing to join our Processing Team in US Customs Brokerage division.
Location : NY City area, Garden City, Rouses Point, Buffalo
Responsibilities

• Demonstrate an in-depth knowledge of Metro’s workflow processes and Customs’ regulatory procedures, ensuring these are being followed by all processing staff.
• Assist team members with:
• Processing instructions & general Customs knowledge
• Team building and career development
• First level escalation point for day-to-day issues and problem resolution
• Minimizing potential for service failures, risk, and loss
• Continue to perform as a team processor, handling shipments in a timely and accurate fashion.
• Resolve routine and complex issues relating to the day-to-day activities of the team.
• Act as an onboarding liaison for new team members, being a primary contact for training.
• Assist the supervisor to monitor the overall production and workflow of the processing group.
• Assist the supervisor in developing plans for increasing efficiency, targeting potential areas for improvement, and receiving feedback from team members on implemented plans.
• Provide training to staff to increase individual proficiencies and knowledge base.
• Ensure that work is evenly distributed, and all shipments are accounted for based on client priorities and urgencies.
• Provide feedback and input to the supervisory team to ensure continuous improvement.
• Develop and maintain process and/or procedures to ensure compliance with all the involved parties.

What You Bring

• Completion of vocational or technical degree
• At least 3 years customs brokerage experience
• Excellent interpersonal communication skills
• Customer service oriented.
• Ability to work independently as well as with a team.
• Working knowledge of US Customs regulations, import documentation requirements and logistics.
• High level of autonomy and time management skills required.
• High ability to handle multiple priorities without losing details
• Self-motivated and eager to learn
• Accustomed to working in a fast-paced, dynamic environment
• Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.

What We Offer

• To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.
• To work with a highly collaborative team and strong professionals in the industry.
• Industry leading compensation package.
• Have access to a complete insurance program.
• 401K and contribution of the company.
• A hybrid work environment with two days per week at the office.
• A work environment that allows you to bring your ideas to life and develop your potential.
• Work-life balance.

Hourly Range of pay
Buffalo, NY : $26 - $33
Rouses Point, NY: $26 - $33
NY City Area: $30 -$38
#LI-Hybrid
#LI-SK1

Metro Customs Brokers is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.