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Elevate Eye Care

CVG Rea Farms-Floater Front Desk

The Floater Front Desk is responsible for supporting daily front desk operations across multiple clinic locations as needed. This role ensures continuity of operations by filling in for staffing gaps, assisting during high-volume periods, and maintaining a consistent, high-quality patient experience across all assigned offices.


The Floater Front Desk serves as a key resource within the organization, requiring adaptability, strong organizational skills, and the ability to quickly integrate into different teams and workflows. This position plays a critical role in delivering welcoming, professional, and efficient patient experience in a fast-paced environment encompassing retail, lab, and optometric services.


Essential Duties and Responsibilities


Multi-Location Support
o Travel to various clinic locations as assigned based on business needs.
o Adapt quickly to different office workflows, teams, and provider preferences.
o Provide front desk coverage for callouts, PTO, vacancies, or increased patient volume.
o Maintain consistency in service standards and processes across all locations.

Patient Scheduling and Coordination
o Schedule, confirm, and reschedule patient appointments.
o Maintain full capacity of patient scheduling to optimize provider availability.
o Manage patient recalls and follow-up appointments.
o Respond to incoming phone calls, voicemail messages, and patient emails.
o Coordinate communication between patients, technicians, optical staff, and providers to support efficient patient flow.
Patient Records and Administrative Support
o Enter and maintain accurate patient information including demographics, primary care provider information, insurance coverage, and guarantor details.
o Prepare patient intake paperwork prior to appointments.
o Scan and upload completed intake documents into patient charts within the electronic health record (EHR) system.
o Perform filing and other clerical and administrative duties as assigned.
o Assist doctors and office staff with clerical tasks when needed.
Insurance Verification and Financial Processes
o Verify and authorize vision and medical insurance benefits prior to patient visits.
o Communicate insurance coverage, copays, and financial responsibility to patients when appropriate.
o Ensure accurate documentation of insurance information within patient records.
Patient Experience and Office Operations
o Greet patients and visitors in a friendly, courteous, and professional manner.
o Manage patient flow to support efficient and timely appointments.
o Maintain a clean, organized, and welcoming front desk and reception area at all locations.
o Perform pre-testing functions when directed by management or providers.
o Support overall office operations to ensure a positive patient experience.

Technical Skills and Competencies
o Excellent verbal and written communication skills.
o Strong customer service and interpersonal skills.
o Computer literacy and ability to quickly learn multiple electronic health record (EHR) systems.
o Knowledge of vision and medical terminology preferred.
o Strong organizational skills and attention to detail.
o Ability to work independently and adapt in a fast-paced, changing environment.

Organizational and Compliance Responsibilities
o Maintain patient confidentiality in accordance with HIPAA regulations.
o Ensure compliance with company policies, procedures, and operational guidelines across all locations.
o Support office processes that maintain accurate documentation and operational consistency.
o Maintain a safe, clean, organized, and inviting environment for both patients and staff.
o Perform additional duties and assume responsibilities as assigned by management.

Qualifications
Education and Experience
o High school diploma or equivalent required.
o Previous customer service or front desk experience required.
o Experience in healthcare, optometry, or a medical office environment preferred.
Work Environment and Physical Requirements
o Ability to travel regularly between assigned clinic locations (reliable transportation required).
o Ability to sit, stand, and move throughout the office during the workday.
o Ability to use computers and office equipment for extended periods.
o Ability to occasionally lift up to 15–20 pounds.


Why Join Elevate Eyecare

At Elevate Eyecare, our mission is to improve lives by delivering exceptional eye care and meaningful patient experiences. We believe our people are the foundation of our success and are committed to creating a supportive and collaborative workplace.

Joining Elevate Eyecare means becoming part of a growing organization that values teamwork, professional development, and service excellence. Our team members play an important role in helping patients receive the care they need while building rewarding careers in the eye care industry.

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