CX Analyst Customer Experience and Data Insights

CX Analyst Customer Experience and Data Insights Dubai, UAEbr>

Core Duties

• Write SQL queries to extract, clean, and analyze large datasets across multiple systems.
• Build scalable dashboards using BI tools such as Tableau, Power BI, or Looker.
• Ensure consistency and reliability across data reporting layers.
• Analyze order journeys, funnel drop-offs, and customer contact points to uncover root causes and improvement opportunities.
• Define and track key CX success and guardrail metrics.
• Proactively identify anomalies, trends, and emerging pain points.
• Present insights in structured business narratives tailored for cross-functional teams.
• Collaborate with Product, Operations, and Customer Support teams to prioritize improvements.
• Maintain and report regularly on CX KPIs at regional and country levels.
• Balance long-term analysis projects with urgent diagnostics and stakeholder requests.

Why Join Us

• Opportunity to work with one of the region s leading on-demand delivery platforms.
• Collaborative workplace environment at Talabat s City Walk office in Dubai.
• Competitive salary, benefits, and monthly credit to use on the Talabat app.
• Sponsored healthcare, gym membership, and wellness facilities.
• Career growth and recognition opportunities within a diverse, multicultural team.