CX Assistant Manager

CX Assistant Manager

We are looking for an Odealist to create value together!

We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.

We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.

What Can You Expect?

• A culture that supports your development: Training, mentoring, and continuous learning opportunities

• Working model: A hybrid environment that offers both productivity and balance

• Inclusive team structure: An organizational culture shaped by openness, respect, authenticity, and enthusiasm

• Sustainable vision: Commitment to gender equality, diversity, and sustainability

• Supportive leadership: Managers who value your ideas and encourage sharing

Qualifications:

• Min 4+ years of experience in customer experience role
• Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking & Finance sector
• Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
• Familiarity with customer experience technologies and tools
• Experience in data analysis, quantitive and qualitive research methodologies.
• Solution oriented, analytical thinking and research skills
• Strong leadership and project management skills.
• Excellent communication and interpersonal skills.
• Strong command of written and verbal English

Job Descriptions:

• Play an active role in creating CX-driven company culture by diffusing CX strategy, customer experience measurements, insights and objectives within the organization.
• Design customer journeys end-to-end with journey maps, identify pain points and bring innovative improvement suggestions in line with product strategy and CX roadmap
• Conduct qualitative and quantitative researches to understand customers’ needs.
• Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
• Coordinate stakeholders to solve root cause problems and improve experience in touchpoints.
• Follow industry-international and external, global and national trends and best practices. Create CX benchmark plan to establish a framework for assessing, measuring, and continuously improving our organization's customer experience efforts

Why Join Us?

• Lead the AI transformation of a leading bank
• Build and scale impactful AI and advanced analytics solutions
• Work with senior leaders to shape the organization’s data-driven future
• Be part of a growing AI Center of Excellence

Benefits:

• Private Mixed Health Insurance for you and (if applicable) your spouse and children
• Corporate Life Insurance
• Remote Work Support
• Meal Allowance
• Birthday Leave
• Shuttle Service for Head Office Employees

Why Odeabank?

• Innovative business model focused on investment and technology
• Odealist teams shaping not only today but also the future
• Corporate discount agreements with O'Deal
• Social events, clubs, and employee communities
• Special occasion celebrations
• Recognition and reward mechanisms that regularly highlight achievements
• Well-being seminars

If you want to grow in an Odealist culture , complete your application now and join us on our journey! 💫

*The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.

The offer process begins for candidates who successfully complete all stages.

**Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.