CX Catering Manager (Chef Experience)

Join Us at Miral Experiences

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the United Arab Emirates. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

At Miral Experiences , we believe that every detail contributes to delivering unforgettable moments. We are looking for a CX Catering Manager (Chef Experience) to lead our cafeteria operations, ensuring exceptional culinary standards, efficient contract management, and a high-performing team.

This role is all-inclusive, and you may be required at times to perform other duties to support the needs of the business.

Key Responsibilities

Team Management

• Train, supervise, and mentor Miral team members.
• Actively drive performance management and employee engagement.
• Build a culture of professionalism, service excellence, and teamwork.

Operational Management

• Ensure menu quality and quantity align with 3rd party supplier agreements.
• Monitor food costs, waste, and contract value accuracy.
• Manage inventory, purchasing, and supplier relationships.
• Ensure compliance with health, safety, and sanitation standards.
• Lead by example with professionalism and customer service.

Contract Management

• Oversee contract terms, conditions, and KPIs.
• Manage contract expiry and renewal timelines.
• Drive supplier efficiency and ensure cross-charges meet industry standards.
• Ensure timely invoice reviews and payments.

Budget & Profitability

• Develop and manage catering budgets.
• Track and analyze financial performance, reporting on key metrics.
• Implement cost-saving initiatives without compromising quality.

Qualifications & Experience

• Culinary Degree (or equivalent).
• Food Safety & Hygiene Certification Level 3 or higher.
• Strong HACCP and allergen knowledge.
• IT literacy in catering software, spreadsheets, and scheduling tools.
• 5–10 years’ experience in large-scale or high-volume catering environments.

Essential Skills

• Strong culinary background with formal training.
• Proven experience in banqueting, catering, or large-scale events.
• Excellent leadership and team management abilities.
• High attention to detail and commitment to quality.
• Strong organizational and time management skills.
• Analytical and critical thinking abilities.
• Financial acumen for budget and cost control.
• Creative and adaptable in menu development and problem-solving.
• Strong interpersonal and communication skills.
• Flexibility to work evenings, weekends, and holidays.

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.