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CX Director
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- Define and deliver the customer experience strategy across retail and lifestyle brands
- Manage end-to-end customer journeys across digital and physical touchpoints
- Drive customer insights, analytics and feedback programs to inform decisions
- Create cross-functional initiatives with commercial, digital and operations teams
- Operate customer intelligence and service functions to ensure excellence
- Run CX governance frameworks and track KPIs for continuous improvement
- Lead, inspire, and develop a high-performing customer experience team
- Deliver innovation and best practices that enhance satisfaction and business impact
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