D365 CE Techno-Functional Consultant – Solution Architect

Job Description: D365 CE Techno-Functional Consultant – Solution Architect

Role Overview

We are seeking a highly experienced Microsoft Dynamics 365 CE Techno-Functional Consultant / Solution Architect to lead the design, implementation, and optimization of Dynamics 365 Customer Engagement solutions. The role requires deep technical expertise, strong functional knowledge, and proven experience in delivering enterprise-scale CRM solutions.

Key Responsibilities

• Lead the end-to-end implementation and optimization of Dynamics 365 CE (Customer Service, Customer Voice, Field Service).
• Conduct requirement gathering, solution design, and Fit-Gap analysis with business stakeholders.
• Configure workflows, business rules, security roles, Power Automate flows, and data models.
• Customize CRM using JavaScript, C#, .NET, TypeScript, Power FX, and plugins.
• Develop and deploy Power Apps (Canvas & Model-Driven) and extend CRM functionalities.
• Integrate Dynamics 365 with third-party applications (payment gateways, portals, AI solutions).
• Design and manage REST/OData APIs, microservices, Azure Functions, and cloud-native extensions.
• Oversee DevOps pipelines (Azure DevOps, GitHub Actions, Jenkins) for build and release management.
• Implement data migration and ETL processes (SSIS, Data Factory, Data Export Service).
• Ensure compliance with GDPR, security best practices, and governance policies.
• Support user adoption, training, and change management programs.
• Lead projects using Agile (Scrum/SAFe) and Waterfall methodologies.
  
  

Qualifications & Experience

• 14+ years of IT experience, with 7+ years focused on Dynamics 365 CE & Power Platform.
• Proven expertise in solution architecture, CRM configuration, customization, and integration.
• Strong knowledge of Customer Engagement modules (Sales, Customer Service, Voice, Field Service).
• Skilled in Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
• Proficient in cloud-native technologies (Docker, Kubernetes, Azure Functions, Service Mesh).
• Strong experience in API integration, DevOps, and data migration.
• Excellent stakeholder management, requirement analysis, and project delivery skills.
  
  

Certifications (Required/Preferred)

• Required:
• Microsoft Certified: Dynamics 365 Solution Architect
• Microsoft Certified: Power Platform Solution Architect
• Microsoft Certified Solutions Developer (MCSD)
• Preferred:
• PMP or equivalent project management certification
• Microsoft Certified: Managing Dynamics Implementations
  

Skills: power platform,pmp,dynamic 365,api integrations,gap analysisi,crm implementations,devops