D365 CRM Techno-Functional Principal Consultant

About the Role:

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities:

• Serve as a techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services.
• Lead solution architecture and development of end-to-end CRM systems using C#, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, Copilot and Power BI.
• Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules.
• Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS/Power BI reports.
• Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs.
• Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments.
• Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers.
• Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs.
• Support CRM administration, user training, documentation, and version upgrades.

Required Qualifications:

• 6–8 years of professional experience in Microsoft Dynamics 365/CRM implementation and solution development.
• Hands-on expertise with:
• Microsoft Power Platform (Power Apps, Power Automate, Power Pages)
• C#, .NET Framework, SQL Server, SSRS, Web APIs, XML, JavaScript, AJAX, HTML5, CSS, React, AngularJS
• Azure Cloud, Solution Architecture, Dependency Injection, Design Patterns
• Proven experience in developing custom CRM components and integrations.
• Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration & Administration.
• Proficient in Requirement Analysis, Project Management, and working within Agile/Scrum environments.
• Demonstrated experience with user experience design and unified interface development.

Preferred Skills:

• Deep understanding of Microsoft Dynamics 365 CE architecture, extensibility models, and plugin/service development.
• Strong analytical, communication, and client-facing skills.
• Ability to bridge the gap between business requirements and technical execution.
• Experience leading teams, managing projects, and engaging with stakeholders at various levels.
• Knowledge of DevOps, source control systems (TFS, Git), and CI/CD pipelines.
• Microsoft Certifications such as:
• Microsoft Certified: Dynamics 365 Functional Consultant Associate
• Microsoft Power Platform Developer Associate
• Experience with third-party UI components like Kendo UI, Telerik, and DevExpress.
• Experience with SugarCRM, DNS/Hosting Services, and legacy CRM integrations is a plus.

What We Offer:

• Competitive salary and benefits
• Dollar Pegging
• Internet and Gym Reimbursements.
• Company Sponsored Subsidized Lunch
• Paid holidays and vacations.
• Medical outpatient reimbursement and inpatient facility.
• Opportunities to make a difference in a small, yet highly productive environment.
• Provident Fund
• Employee Centric Benefits and Policies
• Company sponsored certifications
• 5 Year service reward
• US-H1 Visa Offering