Daraz PK-BI Analyst-CXP

Summary We are looking for a high-performing, analytically strong, and tech-enthusiastic Data Analyst to join our Customer Experience (CXP) BI team in Pakistan. This is a high-growth role at the heart of Daraz’s mission to deliver exceptional end-to-end customer experiences. You will work closely with business leaders, product teams, operations, and senior management to drive decisions that directly influence customer satisfaction, operational efficiency, and cost optimization. This is the perfect role for individuals who enjoy solving meaningful business problems through data—and want a platform where their work has visible, measurable impact. Key Responsibilities Customer Experience Analytics Analyze customer experience data to uncover trends, friction points, and actionable insights that drive service improvement. Deliver data-driven recommendations that enhance customer satisfaction across all support channels. Dashboarding & KPI Visibility Build, automate, and maintain high-quality BI dashboards and reports (PowerBI/Tableau) to monitor CXP metrics and performance. Ensure accuracy, consistency, and cleanliness of data across reporting layers. Root Cause Analysis & Problem-Solving Conduct deep dives to identify root causes of customer issues and support data-driven decision-making. Contribute to A/B tests, customer segmentation, and targeted analyses that improve service design and outcomes. Cross-Functional Collaboration Translate business requirements into structured analytical approaches. Partner with CXP operations, product, logistics, and marketplace teams to influence strategic initiatives and day-to-day problem solving. Operational Excellence Validate data sources, troubleshoot inconsistencies, and ensure the reliability of CXP datasets. Prioritize and manage multiple analysis requests from business teams with clarity and ownership. What We Offer An international working environment with exposure to Alibaba’s global e-commerce ecosystem. A unique opportunity to gain hands-on experience in customer experience analytics at scale. Mentorship from seasoned BI, analytics, and CX leaders. Structured learning and development opportunities in analytics, leadership, and project management. A dynamic, fast-paced environment where your work directly contributes to enhancing customer satisfaction. Competitive salary and performance-based incentives

Required Skills & Qualifications Bachelor’s degree in a STEM discipline from a reputable institution. 1+ years of experience in an analytical or data-driven role with strong hands-on SQL skills. MS Excel expertise are good to have. Working knowledge of BI tools such as Tableau or PowerBI. Python knowledge is a plus (not required). Highly organized, self-driven, and able to manage multiple projects with discipline and prioritization. Strong communication skills with a problem-solving and collaborative mindset. Fresh graduates are encouraged to apply.