Daraz-PK-Hub Lead-DEXLMH, Islamabad

• Operational Management o Oversee complete hub operations, including inbound, outbound, dispatch, and H2H. o Maintain zero backlog status by monitoring Shipped, TTS, LH, CR and other daily backlogs. o Ensure timely NSA monitoring, reshipping and CTRO execution within SLA. o Verify commercial holds and ensure timely resolution. • Team & Rider Management o Supervise in-house staff and DHs, ensuring adherence to SOPs and 5S principles. o Manage rosters, attendance, and resource availability to support daily workflows. o Drive rider efficiency, delivery success rate, and performance improvement. • Performance & KPI Delivery o Own and deliver hub KPIs: On-time Handover, Backlog, Efficiency, CR and Success Rate. o Identify and close operational gaps, minimizing losses and leakages through KAIZEN. • Compliance & Coordination o Ensure strict discipline, SOP compliance, and effective use of IT equipment. o Work in close coordination with RM North for seamless operations and reporting. o Ensure timely sharing of operational updates and reports. • Customer & Service Quality o Monitor delivery exceptions and complaints, ensuring timely resolution. o Drive customer satisfaction through operational excellence and service quality

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field. • 3-5 years of relevant experience in logistics, e-commerce, or last-mile operations. • Strong people management and operational execution skills. • Proficiency in MS Excel and reporting tools. • Ability to work under pressure in a fast-paced environment