Daraz-Senior KAM, FMCG-Commercial

Role Overview: The Senior Key Account Manager will lead strategic engagement with key clients, drive revenue growth, and own portfolio performance for high-value FMCG and E-commerce partners. This role requires strong commercial acumen, analytical capabilities, and the ability to build lasting partnerships with stakeholders across retail and digital commerce ecosystems. Key Responsibilities Client & Portfolio Management Build and strengthen long-term relationships with key customers and partners. Act as the primary point of contact for strategic accounts and ensure satisfaction, retention and growth. Develop and implement account plans with tailored solutions that enhance partner performance and business outcomes. Revenue & Target Achievement Drive sales growth across assigned key accounts to meet and exceed revenue and profitability targets. Identify opportunities for upselling, cross-selling, and category expansion. Strategic Planning & Execution Collaborate with internal teams (Marketing, Category, Supply, Analytics) to align commercial strategy with market demand. Monitor account performance and market trends; adjust plans to optimize growth. Negotiation & Contract Management Lead negotiations for pricing, promotions, assortment, and commercial terms. Manage joint business planning (JBP) with strategic customers. Analysis & Reporting Analyze sales data, customer insights and competitor activity to inform decision-making. Prepare weekly/monthly forecasts and pipeline reports for senior leadership.

Qualifications: Bachelor’s degree in Business, Marketing, Sales, or related field. MBA or equivalent advanced business qualification preferred. 5+ years of progressive experience in Key Account Management, FMCG, or E-commerce sectors. Demonstrated success owning and growing major client portfolios. Required Skills & Competencies: Commercial & Analytical Acumen: Ability to analyze data and convert insights into clear, actionable growth plans. Stakeholder Management: Strong capability to build trusted relationships and influence senior decision-makers. Negotiation & Strategic Thinking: Proven expertise in planning and leading complex commercial negotiations. Communication: Excellent verbal, written, and presentation skills. Leadership & Collaboration: Effective cross-functional collaborator with experience mentoring junior team members. Tools & Systems: Proficient in CRM, Excel, and business intelligence/analytics platforms.