Dark Store Manager

Role Objectives

Dark Store Manager is an intense, fast paced, day-to-day, hands-on role, handling the dark stores, which are the key cornerstones. This dynamic role is heavily invested in operations.

Roles & Responsibilities:

• Oversee inventory management, order picking, packing, and delivery processes within the FP.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Provide clear direction and general guidance to the FP staff in the implementation of procedures and ensure that these are translated and enforced into action to meet operational goals.
• Collaborate with cross-functional teams to improve fulfillment efficiency and accuracy.
• Liaise with Logistics coordinators to ensure on-time and accurate deliveries.
• Provide updates on Fulfillment Point (FP) performance to District Managers.
• Assist in growing our customer base by providing excellent service.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
• Knowledge of warehouse software packages and MS Office proficiency.
• Familiarity with technology solutions in logistics and supply chain management
• Proven experience in fulfillment center management and last-mile delivery operations.
• Strong problem-solving skills.
• Excellent leadership and communication skills.
• Ability to thrive in a fast-paced and dynamic work environment.