Data Analyst

Join atNorth, the leading Nordic data center company powering sustainable high-performance computing. We are growing rapidly, and with that comes an increased need for reliable, actionable insights that help us elevate customer experience, streamline operations, and strengthen our service delivery.

We are now looking for a Data Analyst to build and maintain the analytics foundations that will guide smarter decisions and continuous improvement across our organization.

About the Role

In this role, you’ll turn data into meaningful insights — enabling our Customer Success, Implementation, Service Delivery, and Operations teams to proactively manage the customer journey and operational performance.

You will own the availability, quality, and consistency of customer and operational data, and develop dashboards, KPIs, and reporting structures that support strategic decision-making across the Nordics. This is a highly cross-functional, impact-driven role where your analysis will directly shape customer satisfaction, service quality, and operational excellence.

What You’ll Do

Customer Experience & Journey Analytics

• Develop dashboards and metrics covering onboarding performance, account health, service quality, and satisfaction trends.

• Analyze customer behaviour and friction points to identify what drives satisfaction, retention, and growth.

• Provide insights to the Head of Customer Experience and Customer Success leadership to support improvement initiatives.

Operational Performance Reporting

• Collaborate with Operations to structure data on site performance, maintenance, training, and other operational KPIs.

• Build reporting frameworks that support leadership in understanding readiness, performance, risks, and OKRs.

• Help bridge the link between operational excellence and customer outcomes.

Data Governance & Standards

• Maintain data quality across customer and operational datasets.

• Define standard KPIs, data definitions, and reporting structures shared across teams.

• Establish reliable, repeatable processes that keep dashboards accurate and up to date.

Cross-Functional Collaboration

• Work closely with Customer Experience, Operations, IT, Product, and other key teams to gather requirements and deliver scalable reporting solutions.

• Support strategic planning, performance reviews, and improvement programs with data-driven insights.

Proactive Insight & Improvement

• Identify trends, anomalies, and opportunities for improvement across the customer and operational landscape.

• Recommend process or system enhancements based on analytical findings.

• Support the standardization of performance management across customer-facing teams.

About You

• 3–5+ years of experience in data analytics, customer experience analytics, service reporting, or similar roles.

• Strong analytical skills and experience building dashboards, KPIs, and reports.

• Ability to handle and structure large datasets into clear, meaningful narratives.

• Understanding of customer lifecycle metrics, service quality indicators, and operational KPIs.

• Ability to translate operational performance into customer impacts.

• Skilled at presenting insights to both technical and non-technical audiences.

• Comfortable gathering requirements and working across multiple teams.

• Experience with BI/visualization tools (Power BI, Jira, or similar).

• Background in data centers, IT infrastructure, or technical B2B is an advantage.

• Fluent in English; a Nordic language is a plus.

• Background check is conducted to all our employees.

You will be the go-to owner for customer, service, and operational datasets — responsible for defining and maintaining reporting structures used across Customer Success, Implementation, and Operations. You will proactively identify data gaps and risks and help strengthen atNorth’s foundations for data-driven decision-making. You can work form any of our Nordic locations.

At atNorth, we believe that sustainable success starts with the wellbeing of our people. Our commitment to building an open, transparent, and inclusive culture is not just a priority—it is a core part of how we lead, grow, and deliver excellence.

Through regular one-to-one engagements and monthly wellbeing surveys, we listen carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced. We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week to share ideas, strengthen relationships, and nurture a sense of belonging—sometimes over a simple breakfast and good conversation.

At atNorth, we are building more than infrastructure. We are building a community where people can do their best work and shape the future together.

Please send your application by 11th December. We will be going through applications already during application time.