Confidential Jobs

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 The ideal candidate will be responsible for analyzing contact center data to support operational efficiency, workforce planning, and performance reporting.
 
 
 
 
 
 Responsibilities
 
 
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 Analyze operational and performance data within a contact center environment
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 Perform workforce management activities including forecasting, scheduling, and real-time monitoring
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 Develop and maintain reports and dashboards
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 Provide data-driven insights to support decision-making
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 Qualifications
 
 
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 Bachelor&rsquo;s Degree
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 Minimum 2 years of experience in data analysis within a contact center environment
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 Proven Workforce Management (WFM) expertise
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 Proficiency in Excel, SQL, and reporting tools (Power BI, Tableau)
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Data Analyst

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