Data Analyst

We are seeking a detail-oriented System Administrator & Data Analyst to manage, maintain, and optimize our CRM and related systems while ensuring high data quality, compliance, and analytical insight.

This role is primarily system administration-focused, requiring a strong understanding of functional and technical CRM administration, system correctness, configurations, user management, and data integrity. The role also includes data cleansing, validation, reporting, and analytics to support business decision-making.

Key Responsibilities System Administration (Primary Focus)

• Administer, configure, and maintain the company's CRM system and related platforms
• Act as the functional and technical system administrator ensuring correct system setup and workflows
• Manage user access, roles, profiles, and security settings
• Monitor system performance, data integrity, and operational correctness
• Test, document, and support system updates and enhancements
• Troubleshoot CRM issues and provide user support
• Maintain system documentation, SOPs, and admin best practices
• Ensure data governance, compliance, and adherence to data standards

Data Management & Compliance

• Ensure data accuracy, consistency, and completeness across systems
• Perform regular data audits, cleansing, validation, and deduplication
• Enforce data collection standards and compliance requirements
• Identify and resolve data quality issues

Data Analytics & Reporting

• Collect, analyze, and interpret data from CRM and other systems
• Build and maintain dashboards, reports, and performance metrics
• Support business teams with ad-hoc analysis and insights
• Translate data into actionable recommendations

Required Skills & Qualifications Experience

• 2-4 / 2-5 years of experience in system administration, CRM administration, or data operations
• Hands-on experience administering a CRM platform

Technical & Functional Skills

• Strong understanding of CRM data models, workflows, and permissions
• Experience with data cleansing, validation, and quality assurance
• Proficiency with data analysis tools such as Excel, SQL, or BI tools
• Knowledge of data compliance and governance practices

Soft Skills

• Strong attention to detail
• Ability to balance system administration with analytics
• Clear communication and documentation skills
• Proactive and able to work independently

Nice to Have

• Experience with CRM integrations or automation
• Familiarity with data privacy regulations
• Experience supporting internal business teams