ECCO Gulf Majorel Qatar

<div>Job Purpose

Responsible for analyzing call center data and performance metrics to support operational efficiency, service quality, and data-driven decision-making.

Key Responsibilities
<ul>
<li>Analyze call center KPIs (AHT, SL, FCR, CSAT, call volumes, abandonment)
</li>
<li>Prepare daily, weekly, and monthly performance reports
</li>
<li>Create dashboards and visual insights for management
</li>
<li>Identify trends, gaps, and improvement opportunities
</li>
<li>Support forecasting and workforce planning
</li>
<li>Ensure data accuracy and reporting consistency
</li>
</ul>Qualifications &amp; Skills
<ul>
<li>Bachelor&rsquo;s degree in a related field
</li>
<li>2&ndash;4 years of data analysis experience (call center preferred)
</li>
<li>Strong Excel and SQL skills
</li>
<li>Experience with Power BI or Tableau
</li>
<li>Knowledge of call center systems and CRM tools
</li>
<li>Strong analytical and communication skills</li></ul></div>

Data Analyst – Call Center Operations

Join ECCO Gulf Majorel Qatar and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.