Data Analyst – Customer Service Operations

Job Title: Customer Service Analyst

We are seeking a detail-oriented and analytical Customer Service Analyst to join our team. In this role, you will analyze customer service performance across multiple channels including calls, chats, and emails with a focus on customer complaints, resolution quality, and agent productivity. Your insights will help drive continuous improvement in customer experience, operational efficiency, and service delivery.

Requirements

• Bachelor’s degree in Analytics, Business, Statistics, or related field.
• 2+ years in a data or operations analyst role (customer support experience preferred).
• Hands-on experience with CRM tools (Zendesk, Salesforce, Freshdesk, etc.).
• Skilled in Excel, SQL, Python, and BI tools (Power BI, Tableau).
• Strong communication skills with ability to present insights clearly.
• Detail-oriented and proactive problem-solver.

Job Type: Full-time

Work Location: In person