Data Analyst Program Coordinator I - Family Health Services - Limited Term

The County of San Mateo's Family Health Services division is seeking a Data Analyst Program Coordinator I to join our team! Family Health Services (FHS) is a division within San Mateo County Health that serves primarily pregnant people, parenting families, and children, working towards their goals of improved health and brighter futures.

The Data Analyst Program Coordinator I will play an integral part in Family Health Services performance improvement efforts utilizing scientific problem-solving methods and should have experience in quality improvement work, including data development and analysis. The position necessitates a motivated individual with strong critical thinking, project management, and oral/written/communications skills, as well as social intelligence.

The Family Health Services Data Analyst Program Coordinator I is expected to advance the goals and priorities of FHS' quality improvement work through management of multiple projects and improvement efforts. The position will report to the FHS Quality Improvement Manager.

There is currently one Limited-Term, Full-Time, vacancy in Family Health Services. This position is located at 2000 Alameda de las Pulgas, San Mateo, CA. The duration of the assignment is expected to be 2 years.

• Has 2–3 years of experience applying QI methodologies (e.g., PDSA cycles, root cause analysis) in public health or human services settings. Familiarity with structured improvement systems such as LEAN is preferred.
• Skilled in interpreting both quantitative and qualitative data to inform program decisions. Able to translate findings into clear, actionable insights that support planning and evaluation.
• Advanced user of Microsoft tools including Excel, Lists, Power Automate, Teams, SharePoint, and Visio. Comfortable working in digital collaboration environments and producing compelling visualizations.
• Builds respectful partnerships with colleagues and community stakeholders. Demonstrates cultural humility and inclusive practices in all aspects of engagement.
• Communicates clearly in written and verbal formats. Capable of managing multiple assignments, prioritizing tasks, and meeting deadlines in dynamic environments.
• Understands the unique needs of maternal, child, and family health programs, especially within culturally diverse populations. Excellent verbal and written communication skills.
• Passionate about improving services through data-informed strategies. Supports equity-centered outcomes and contributes to initiatives that elevate community voice and experience.
• Bachelor’s degree in public health, quality assurance, data science or related field is preferred.

• Gather, clean, and analyze quantitative and qualitative data to identify trends, monitor performance, and inform program decisions.
• Maintain program statistics, records and history and prepare reports and correspondence regarding assigned project as requested.
• Plan, organize, direct and coordinate enhancements to specialized systems and tools used to support record keeping, tracking and screening/evaluation efforts of the projects(s) to which assigned.
• Act as liaison between program staff and contracted vendors.
• Provide technical and administrative assistance to management, staff and/or other County departments.
• Follow-up on action items, disseminate information to appropriate individuals.
• Implement and document enhancements to systems, policies and procedures related to the program being supported.
• Trouble-shoot and problem-solve system user issues.
• Coordinate planning and facilitate events and meetings on behalf of the program.
• Take lead or assist in updating web content, manuals.
• Take lead or assist in preparing, publishing and distributing event flyers, information brochures and other marketing or educational materials.
• Perform related duties as assigned.

Qualifications

• Principles and practices of program area/option to which assigned.
• Principles and practices of effective customer/client relations.
• Principles and practices of working with and managing volunteers, if assigned to volunteer coordination.
• Technical procedures and requirements of program area/option to which assigned.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Funding sources, grants and fund-raising techniques, if assigned to Options 1 and 2.

• Analyze, interpret and apply various regulations and requirements.
• Plan, coordinate and implement administrative and programmatic research and analysis.
• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
• Communicate effectively, both orally and in writing.
• Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
• Exercise sound independent judgment within general policy and regulatory guidelines.
• Prepare clear and accurate reports, correspondence, procedures and other written materials.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Interact with a wide variety of people.
• Listen sensitively and accurately, exercise tact, patience and diplomacy.
• Develop, coordinate, and implement plans, programs and events.
• Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
• Prepare narrative and statistical reports.

• Program Coordinator I: Bachelor's degree in public or business administration, management or a related field and two years of professional level analytical and administrative experience in a community-related setting

Application/Examination

This is a Limited-Term recruitment. Anyone may apply. Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo as an employer is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.