Data Analyst - Supply Chain Operations

ibex , for one of its global clients, is currently hiring for Analyst, Supply Chain Operations role . The role is responsible for owning the day-to-day delivery of key operational processes within the Non-Mobile Supply Chain , covering product categories such as laptops, tablets, TVs, white goods, and general consumer electronics. The position supports Operations Managers by enhancing existing operational processes , identifying opportunities to streamline workflows, and taking ownership of improvement plans to support volume growth , operational efficiency, and vendor centralization.

Key Responsibilities

• Own and manage day-to-day Non-Mobile Supply Chain processes to ensure a seamless customer claims experience, including resolving client escalations and supporting vendors with unforeseen issues.
• Design, maintain, and improve processes that deliver an optimal claims experience for customers across all Non-Mobile categories.
• Maintain KPI analysis and tracking dashboards for Non-Mobile service delivery, including service cost and outcome analysis, while contributing to ongoing improvements in reporting tools.
• Conduct ad hoc commercial and operational analysis using data sources such as Excel, SQL, and other analytical tools.
• Work closely with the Non-Mobile Vendor Management team to ensure processes are consistent, scalable, and optimized for cost and efficiency across all product categories, including support with Vendor and Partner QBRs.
• Identify operational weaknesses across service delivery and cost performance to support long-term strategy and short-term operational goals.
• Partner with contact centers to implement and manage changes to agent and operator-level processes.
• Collaborate with the Technical Team to identify improvements or errors within existing vendor integrations.
• Work alongside vendors to design, update, and deliver key processes while addressing issues impacting customer service.
• Update and maintain a holistic list of SQT device SKU listings.

Skills, Experience & Knowledge

• Bachelor’s degree in supply chain , Data Analytics, Computer Science, or a related field .
• 2–3 years’ experience as a Data Analyst (preferably in Supply Chain domain ).
• Strong analytical skills with the ability to interpret large datasets and deliver actionable insights.
• Self-driven, proactive, detail-oriented, and outcome-focused, with a strong ability to work collaboratively as part of a team.
• Experience managing operational processes and delivering operational efficiency improvements.
• Experience working with international and remote teams.
• Fluency in English with strong PowerPoint presentation capabilities.
• Advanced knowledge of Excel, SQL, and Salesforce.

Preferred Technical Expertise

• Experience with Power BI, Tableau, and API integrations.
• Python and data scraping capabilities.