Data Analyst/Outreach Coordinator - Building Bridges to Hope

COMPANY OVERVIEW

At Volunteers of America Chesapeake, we provide services in MD, DC, VA and the Carolina’s, we are an affiliate under the Volunteers of America National Organization. As a whole, Volunteers of America is more than a non-profit organization. We are a ministry of service that includes more than 16,000 employees nationwide and more than 70,000 volunteers working together to help individuals who need our help the most. We firmly believe that our employees drive the success of the organization. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Our tag line is “Helping America’s most vulnerable”.

JOB SUMMARY

The Data Analyst/Outreach Coordinator position provides data analytics, outreach, and educational programming for the SPF-PFS (“Building Bridges to Hope”) project for Volunteers of America Chesapeake and Carolinas (VOACC) SPF-PFS Program. This position gathers, analyzes, evaluates, monitors, and reports the internal and external impacts of the Building Bridges to Hope program, the opioid epidemic, and substance use disorder services and programs in the area. The position partners and coordinates with other programs, community stakeholders, and agencies to identify and address concerns, meet program goals, and determine the most effective use of funds. The Data Analyst/Outreach Coordinator coordinates and delivers outreach and educational activities, programs, and workshops with community organizations for substance misuse prevention. Specialized workshops will target high-risk populations such as youth, LGBTQIA+ individuals, pregnant women, military/veterans, and individuals in recovery.

RESPONSIBILITIES

Data Collection and Analysis:

o Explores and utilizes diverse data sources for comprehensive reporting, ensuring a holistic representation of program outcomes

o Collaborates with community stakeholders and various resources to identify, track, and analyze Key Performance Indicators (KPIs)

o Conducts statistical analyses of data to highlight program value and guiding impactful process changes

o Lead and coordinate data collection efforts from stakeholders, ensuring consistency and accuracy in data reporting and submission.

o Ensure VOACC processes and policies regarding data security and confidentiality, maintaining the integrity and confidentiality of program data.

Strategic Reporting:

o Develop and maintain tailored reports for internal and external stakeholders, presenting key insights and metrics

o Generates ad-hoc reports providing snapshot views of program status and supports Quality Improvement (QI) projects

o Acts as a thought-partner for the SAMHSA teams, finding creative and effective ways to reflect the value of SAMHSA programs

o Track Strategic Prevention Framework – Partnerships for Success (SPF-PFS) Social Media Campaign metrics; conduct ongoing data and program analysis to support a dynamic and iterative process, updating the assessment based on changing community needs and available resources.

Tool Development and Maintenance:

o Help refine program management practices through the creation of new reporting and analytical tools

o Facilitates the design, build, and maintenance of Microsoft databases and analytical support tools to be used by SAMHSA team members and by other external stakeholders

Project Management:

o Provides training and technical assistance on data management and tracking to ensure accurate data collection

o Convenes and facilitates discussions with stakeholders to design and implement tools and reports

Outreach and Educational Programs:

o Planning, organizing, and conducting outreach programs aimed at reducing substance misuse in the community.

o Leading educational workshops targeting high-risk populations such as youth, LGBTQIA+ individuals, pregnant women, military/veterans, and individuals in recovery.

o Conducting informational presentations at schools, clubs, civic groups, places of worship, and other community locations.

Community Relations:

o Handling public relations, such as developing strategic relationships, attending community meetings, and attending trainings.

o Developing educational and informational brochures and materials for events and providing resources.

o Promoting VOACC’s Mission, services, and programs to the local community.

o Building and maintaining relationships with schools, community organizations, and other relevant stakeholders.

Program Evaluation:

o Evaluating the effectiveness of outreach and education programs.

o Evaluating the effectiveness of social media and printed materials.

REQUIREMENTS

• Bachelor’s degree in Human Services, Public Health, statistics, or related field, Social Work, Sociology, Psychology, Counseling or related field, fours years relevant experience may be substituted for a degree.
• One year of experience in substance use disorder prevention or treatment.
• Experience working with variety of populations, including youth, adults and active duty military/veterans, and individuals in recovery.
• Must have proven experience in data management, analysis, and reporting, preferably in a Public Health or Community-based setting, strong analytical skills with the ability to interpret and analyze complex data sets, proficiency in data collection and analysis tools and software, and experience in conducting needs assessments and data analysis in inform Program planning and implementation.
• Experience conducting presentations and leading educational workshops.
• Knowledge of Hampton Roads community resources and social service providers is preferred.
• Lived experience in recovery from substance use disorder is preferred
• This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency guidelines.
• Valid driver’s license in the jurisdiction of residence
• Vehicle liability coverage (on occasion, may be required to transport clients in personal vehicle)
• Acceptable Criminal background check, OIG Exclusion check
• Negative Drug Screening
• CPR/First Aid Certification must be acquired and maintained once employed

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.