Data Center Hardware Technician 1 (Nights)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As an entry-level Data Center Hardware Technician, you will join our Quincy, Washington Data Center (Night Shift) team. You will provide onsite support for hardware deployment, break-fix, and lifecycle management, while ensuring compliance with service request and incident management processes. Working closely with engineering teams and vendors, you will help maintain a reliable, large-scale compute and storage environment.

Responsibilities

• Support day-to-day operations of data center servers, networks, and storage devices.
• Perform installations, upgrades, diagnostics, and repairs of server hardware (e.g., hard drives, memory, power supplies, motherboards).
• Rack, cable, and decommission equipment as needed.
• Assist with equipment moves and new deployments.
• Collaborate with engineering teams and vendors to resolve escalated technical issues.
• Maintain accurate asset and inventory records.
• Update SOPs and MOPs; contribute to continuous service improvements.
• Ensure work areas follow organizational standards, including the 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).
• Participate in audits and support special projects as assigned.
• Comply with administrative directives and perform other duties as directed.

Required Qualifications

• 1–3 years of hands-on computer/server hardware break-fix experience in a data center environment.
• 1–3 years’ experience with Linux OS.
• Ability to read and create server build plans.
• Familiarity with service management/ticketing systems.
• Effective communication skills; fluency in English.
• Strong customer service mindset with attention to detail.
• Experience with collaboration tools such as Slack, Teams, Jira, Google Workspace, and Microsoft Office.
• Ability to work independently, adapt to repetitive tasks, and multitask effectively.
• Capable of mentoring peers and adapting to different training styles.
• Physical requirements: Able to safely lift and move at least 50 lbs, and perform work while standing, bending, or reaching. Must also be able to work safely on ladders and step ladders to access and install equipment.

Preferred Qualifications

• College degree or equivalent in a technology-related field.

Compensation

Estimated Pay Range: USD $33.20

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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