Data Center Manager - Round Rock, TX

What You'll Do:

Our Data Center Operations team is at the physical core of our business, responsible for building, maintaining, and operating the cutting-edge infrastructure that powers the cloud. This team ensures the stability, security, and scalability of our physical assets, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

About the role:

As the Data Center Manager, you will be the on-site leader responsible for the operational excellence of our facility. This is a 100% onsite role. Your day-to-day will involve guiding a team of technicians through hardware diagnostics, physical repairs, and new equipment installations while developing and implementing best practices to maximize uptime. You will serve as the key point of contact for all on-site activities, responding to technical emergencies and coordinating with cross-functional teams. This role requires a hands-on approach to leadership, ensuring the reliability and performance of our critical infrastructure.

What You'll Do:

• Lead a team of data center technicians in daily operations, including server maintenance, equipment installation, and troubleshooting.
• Develop and implement best practices for data center operations to ensure maximum efficiency and uptime.
• Coordinate with cross-functional teams to support client projects and ensure seamless service delivery.
• Perform regular inspections and audits of data center equipment to maintain optimal performance and reliability.
• Respond to and resolve technical issues and emergencies in a timely manner, ensuring minimal downtime and disruption.
• Train and mentor junior technicians to enhance their skills and knowledge of data center operations.
• Collaborate with management to develop and execute strategic initiatives to improve data center performance and scalability.

Who You Are:

• 5+ years of experience in data center operations, with at least 2+ years in a leadership or supervisory role.
• In-depth knowledge of data center infrastructure, including servers, networking equipment, and cooling systems.
• Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues.
• Experience with data center management tools and software
• Excellent time management, organization, communication, and interpersonal skills, with the ability to lead a team

• Proficiency with the Linux Operating System.
• Capable of meeting all physical requirements with reasonable accommodations.
• Ability to lift up to 50 lbs and work in elevated locations.
• Flexibility to work in a 24/7 operational environment, participating in on-call rotations, and providing after-hours support.
• Quick decision-making ability and adeptness at task prioritization.

Education/Experience:

Hands-on OR educational-based experience with any of the following areas:

• Computer Hardware, including troubleshooting and repair skills experience
• 5+ years of data center experience
• Computer Networking experience
• Python, Bash or other scripting languages experience
• Experience with Cisco IOS and/or Juniper JunOS
• Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
• Certifications such as CompTIA Server+, Network+, or equivalent are a plus.

Wondering if you're a good fit?

We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.

• You love to lead and mentor a technical team to solve complex infrastructure challenges.
• You're curious about the latest advancements in data center hardware and infrastructure management.
• You're an expert in diagnosing and resolving critical hardware and network issues under pressure.

The base salary range for this role is $95,000 to $105,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).