Data Center Technician

Hi.

Hope You are doing well

We have an urgent below position. If you are interested, please share your updated resume with the rate expectation.

Title: Data Center / Hands and Feet

Location: Salt City Lake, UT/ Onsite

Duration: Long Term Contract

Job Description:

Responsibilities: -

• Experience in manage a team of Deskside support Engineers and Adhering to SLAs
• Experience in Managing Deskside Support Team
• Good Customer Handling Skills and act as Single Point of Contact
• ITIL Processes awareness and adhering to Reporting to the Service Success Manager / Delivery Manager
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
• Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
• Improves and maintains customer and employee satisfaction
• Performing asset inventory activities as needed
• Create documentation for process and procedures
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Technical Requirements

Required Skills / Qualifications:

• Strong Microsoft Operating System installation (Win11/MAC) and troubleshooting skills
• Strong Experience in Providing Hands & feet Support for Meeting Room VC Devices, Network and Datacenter Equipment’s/Devices
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Good knowledge of MAC OS, IPAD and Android devices
• Knowledge in windows Image build process and SCCM deployments.
• Basic understanding of Audio/Video equipment and conference room setup
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skill
• Able to handle unforeseen situations
• High level of acceptance

Other Skills / Experience

• Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required.
• Excellent trouble-shooting skills
• Must Have experience in Providing smart hands support for Network and Datacenter Equipment

Thanks,

Raas Infotek

Job Type: Contract

Pay: $25.00 - $35.47 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

Work Location: On the road